Snowmate Privacy Policy

Effective Date: 16th July, 2025

Snowmate Limited ("Snowmate," "we," "us," or "our") is committed to protecting your privacy and complying with applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you interact with us on our website (https://snowmate.cc) or any related mobile applications (together, the "Snowmate Platform"), use the services offered by Snowmate or our third-party service providers (the "Operators") through the Snowmate Platform, or collaborate with us to offer services on the Snowmate Platform.

Please read this Privacy Policy carefully. By accessing the Snowmate Platform or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Scope and Application

This Privacy Policy applies to:

• Users of the Snowmate Platform who interact with or use services ("Snowmate Services") offered by Snowmate or Operators.
• Operators or third parties who collaborate with Snowmate to provide services to Users.

If you have any questions regarding this Privacy Policy, please contact us at [email protected].

1. Collection of Personal Data

Direct Collection

Snowmate collects personal data directly from you when:

• You visit the Snowmate Platform.
• You create an account on the Snowmate Platform.
• You make bookings, reservations, or use Snowmate Services.
• You collaborate with Snowmate as an Operator (e.g., ski trainers, equipment rental providers, or resort operators).

Third-Party Collection

We may also collect your personal data from third parties, including Operators, to facilitate your use of Snowmate Services.

Providing Personal Data of Others

If you provide personal data of others (e.g., booking on behalf of another person), you must obtain their consent and ensure they are aware of this Privacy Policy.

Children's Data

We only process children's personal data if provided by a parent or guardian, such as when included in a booking or reservation.

2. Types of Personal Data

Depending on how you use the Snowmate Platform, we may collect the following types of personal data:

(a) Identification and Contact Information

Full name, date of birth, email address, phone number, postal address, country of residence, etc.

(b) Booking Information

Passport details, government-issued identifiers, billing and payment information (e.g., credit card details), insurance details, and any certifications required for specific activities (e.g., skiing or snowboarding certifications).

(c) Travel Preferences and Itinerary Details

Information about your travel plans, destinations, accommodations, and activities.

(d) Health Information (in exceptional cases)

Medical certificates or health-related information required for certain services.

(e) Uploaded Content

Photos, videos, or comments uploaded to the Snowmate Platform.

(f) Communications

Messages or communications between you and Snowmate or between you and Operators.

(g) Survey Information

Feedback or responses to surveys about Snowmate Services.

(h) Device Information and Technical Data

IP addresses, device type, browser data, clickstream data, and cookie identifiers.

(i) Location Data

Geolocation data derived from your device or IP address.

3. Use of Personal Data

Snowmate processes your personal data for the following purposes:

(a) Managing User Accounts

Facilitating account creation and updates.

(b) Providing Snowmate Services

• Managing bookings, reservations, and rentals.
• Sending booking confirmations and reminders.
• Verifying eligibility for specific activities.

(c) Verifying Identity

Ensuring your identity for bookings and other interactions.

(d) Marketing

• Sending promotional offers, discounts, and updates.
• Personalizing content and recommendations based on your preferences.

(e) Feedback and Research

Conducting surveys and collecting feedback to improve Snowmate Services.

(f) Customer Support

Responding to inquiries and troubleshooting issues.

(g) Platform Improvement

Enhancing the functionality and user experience of the Snowmate Platform.

(h) Legal Compliance and Administrative Purposes

Fraud prevention, payment verification, and compliance with legal obligations.

Voluntary Nature of Data Submission

Providing personal data is voluntary, but certain services may not be available if you choose not to provide required information (e.g., booking services or creating an account).

4. Sharing of Personal Data

Snowmate may share your personal data with the following parties:

(a) Operators

To facilitate bookings, rentals, or other services provided by Operators (e.g., ski trainers, resorts, transportation providers).

(b) Snowmate Group Companies

Sharing data within our corporate group for processing payments or providing services.

(c) Third-Party Service Providers

Engaging third parties for data hosting, payment processing, marketing, cybersecurity, and customer support.

(d) Government and Regulatory Bodies

Disclosing data to comply with legal obligations, fraud prevention, or law enforcement requests.

(e) Corporate Transactions

Sharing data during mergers, acquisitions, or corporate reorganizations.

(f) Other Third Parties

Sharing data with your consent or as required by law.

5. Marketing

Snowmate may use personal data for direct marketing purposes, including sending promotional messages or offers. You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in emails.
• Contacting us at [email protected].

6. Data Security

Snowmate implements appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or loss. However, we cannot guarantee complete security for data transmitted over the internet.

7. International Data Transfers

Your personal data may be transferred to and processed in countries with different data protection laws. Snowmate ensures appropriate safeguards are in place for such transfers.

8. Data Retention

Snowmate retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Cookies

Cookies are used to enhance user experience on the Snowmate Platform. For more details, please refer to our Cookie Policy.

10. Your Rights

You have the right to:

• Access your personal data and request a copy.
• Correct inaccuracies in your personal data.
• Opt out of marketing communications.
• Withdraw consent for data processing (where applicable).

To exercise your rights, contact [email protected].

11. Links to Third-Party Websites

The Snowmate Platform may contain links to third-party websites. Snowmate is not responsible for the privacy practices of these websites.

12. Region-Specific Privacy Rights

Europe

This section applies if you are based in the European Economic Area (EEA) during your interaction with us, as a data controller.

Special Categories of Personal Data

Snowmate may collect special categories of personal data, such as health-related data, as outlined in Section 2 of this Privacy Policy. In compliance with the General Data Protection Regulation (GDPR), we will require your explicit consent for processing such data unless another legal basis under GDPR applies.

Legal Bases for Processing Personal Data

Under GDPR, we are required to link each purpose of processing personal data (as outlined in Section 3 of this Privacy Policy) to a specific legal basis. Below is a summary of these legal bases:

Profiling and Automated Decision-Making

Snowmate may use profiling and automated decision-making processes to enhance our services and provide personalized user experiences.

• Profiling: Profiling involves the automated processing of personal data to evaluate certain personal aspects, such as analyzing personal preferences or predicting behavior. For example, we use profiling to recommend personalized services or destinations that match your travel interests.
• Automated Decision-Making: In some cases, Snowmate may use electronic systems to make decisions without human intervention. This includes delivering personalized content, responding to inquiries, or making efficient booking-related decisions.

Export Outside of the EEA

Your personal data may be transferred to countries outside the EEA that do not provide an equivalent level of data protection. Snowmate ensures appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission.
• Other legally recognized mechanisms under GDPR.

Your Rights Under GDPR

If you are based in the EEA, you have the following rights regarding your personal data:

• (a) Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• (b) Right to Restriction of Processing: You can ask us to restrict the processing of your personal data in specific situations, such as when you dispute the accuracy of the data.
• (c) Right to Object: You have the right to object to the processing of your personal data when it is processed based on legitimate interest. Snowmate will stop processing your data unless we demonstrate compelling legitimate grounds or it is necessary for establishing, exercising, or defending legal claims.
• (d) Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, or request that we transfer it to another data controller.
• (e) Right to Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, contact us at [email protected]. Snowmate does not charge fees for handling these requests and will respond within a reasonable timeframe in compliance with GDPR.

If you believe your data protection rights have not been respected, you can lodge a complaint with your local data protection authority.

United States

This section applies if you are based in the United States (US) during your interaction with Snowmate.

Sensitive Personal Data

Some of the personal data we collect may be considered "sensitive personal data" under US data protection laws. Examples include health-related information needed for certain activities (e.g., verifying eligibility for skiing or snowboarding lessons).

Snowmate only collects sensitive personal data with your explicit consent and solely for purposes relevant to the services we provide. If you do not consent, certain services may not be available to you.

Sale Disclosure

Snowmate does not sell your personal data to third parties for their own benefit. However, we may allow certain companies to place tracking technologies, such as cookies, on the Snowmate Platform. These companies may collect information about your interactions with the platform to deliver relevant advertisements. For more details, see Section 9: Cookies.

Your Rights Under US State Laws

Depending on your state of residence, you may have additional rights under applicable data protection laws, such as the California Consumer Privacy Act (CCPA):

• Right to Access: You can request access to the personal data we hold about you.
• Right to Deletion: You can request that we delete your personal data, subject to certain legal and contractual limitations.
• Right to Data Portability: You can request a copy of your personal data and transfer it to another service provider.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal data for targeted advertising.

To exercise these rights, contact us at [email protected]. Snowmate will respond to your request as required by law and may ask you to verify your identity before processing your request.

If your request is denied, you have the right to appeal the decision.

Categories of Personal Data and Purposes for Collection

13. Updates to the Privacy Policy

This Privacy Policy may be updated periodically. Substantive changes will be communicated via the Snowmate Platform or email.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

By using the Snowmate Platform, you acknowledge that you have read and understood this Privacy Policy.